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You is defined as the user of this site, or customer of The Resort Club. We, or us means The Resort Club. Terms means each and every term, condition or policy displayed by us anywhere on this site. Site refers to this website conducted by The Resort Club. Supplier means any supplier of travel related services such as, but not limited to, wholesalers, car rental companies and hotels/resorts.
Use of this site, all matters arising out of or relating to it and all terms are governed by the laws applicable in the State of Queensland, Australia . By accessing this site you consent and submit to the exclusive jurisdiction of the State and Federal Courts of Queensland, Australia in all matters arising out of your use of this site and terms. We regret that we are not able to accept bookings made from outside Australia at this time.
We do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Access to this site is not guaranteed and is subject to availability of communications links and access rights. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site and you agree that access is undertaken at your own risk. We will not be liable for damages of any kind related to your use of or inability to access this site. To the extent permitted by applicable law The Resort Club excludes all liability for any claim, charge, demand, damage, liability, loss or expense of whatever nature whether arising directly or indirectly out of or in connection with the use of this site or any links provided by this site even if we knew they were possible, or they were otherwise foreseeable, including without limitation for consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of profit or income, loss of or damage to property and loss resulting from claims by third parties.
By using this site you indemnify The Resort Club and suppliers from all claims, charges, demands, damage, liability, loss and expenses of any nature and however arising whether directly, indirectly, incurred or suffered by The Resort Club or any supplier directly or indirectly by reason of act or omission which you commit in breach of the terms and conditions of this site.
This site is protected by copyright. The design and content featured on this site including artwork, graphics, photography, text, programming code and the like are subject to copyright and/or other intellectual property that are owned, controlled, or licensed by The Resort Club. The trademarks, product names, company names, and corporate entities represented on this site are the property of their individual owner-companies. We expressly disclaim any endorsement, approval or authorisation of infringement of any intellectual property contained on any linked site. Trademark names are used in an editorial context with no intent of trademark infringement. Users of this site are permitted to display material presented on this site for personal non-commercial use only. None of the content or data found on this site or any sites linked with this site may be reproduced, republished, distributed, sold, transferred, adapted, modified, displayed or transmitted except with the express written consent of The Resort Club.
By using this site you represent to The Resort Club that you are of minimum legal age to contract and to use this site and have the power and authority to enter into a binding contract with The Resort Club and suppliers. You warrant to The Resort Club that the holder of the password used to access this site has the authority of the password holder to use that password and authority to bind the password holder to contract with The Resort Club and suppliers. By using this site you acknowledge that you are financially responsible for all use of this site by you and those using your password information.
You can not assign, transfer, subcontract or delegate any of your rights, duties or obligations under any of the terms displayed on this site.
All terms, and parts of terms are severable. In the event that any provision or part of a provision is unenforceable or void under applicable law, such part will be severed and the unenforceability or invalidity will not affect the enforceability or validity of the other remaining terms.
Additional terms and conditions apply to reservations, purchases and other uses of this site and you agree to abide by such terms and conditions in using this site. Please refer to our General Booking Terms and Deposit and Payment Terms before proceeding to make any booking. The Resort Club may at any time modify these terms and conditions or any terms and conditions or policies displayed on this site and your continued use of this site is subject to and conditional upon the terms and conditions in force at the time of use.
When you click to make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. You must not make any booking through this site unless you understand and agree to all our terms and policies. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.
Products and services are sold by The Resort Club as an agent for other suppliers providing services, including accommodation and transportation services. The Resort Club is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of The Resort Club. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agents only. We have no responsibility, and extend no guarantees for discontinued promotions or specific holiday products.
The Resort Club has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of The Resort Club cannot be excluded, such liability is limited to the value of the purchased travel arrangements. The Resort Club reserves the right to decline any booking for any individual on any tour or other service.
Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.
The services sold through The Resort Club are subject to availability and can be withdrawn without notice. Access to this site and any site normally linked to this site is not guaranteed and is subject to availability of communications links and access rights. The Resort Club reserves the right to deny password login on this site to any person or password holder.
You have the option to complete a customer profile when joining The Resort Club. Please be aware that the profile applies to the password holder but will also extend to any other persons on the same booking. If other individuals travelling on your booking require different particulars, you will need to contact us. Please note that the Customer Profile does not guarantee that the matters selected in your profile will be available to you. We will endeavour to accommodate your requests but cannot guarantee availability. If you have any queries or if any matter specified is important to you, please contact us. Please also be aware that your profile current at the time of a booking will be used for booking details. This means that you must check that your profile is up to date before making a booking. If amendments are needed at any time, you must make the amendments before making a booking.
It is essential that you enter details of each traveller correctly and according to passport or other relevant government issued identification. Some suppliers may deny service if the traveller’s name varies from your booking and may cancel automatically if the traveller’s name is amended. The Resort Club has no responsibility for any loss or damage arising from incorrect entry of traveller’s name or any inability to travel as a result of the carrier’s policies.
If you request The Resort Club to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, RTI accepts no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.
The terms displayed on this website apply generally to all the products and packages sold by The Resort Club. Some products also have special conditions applied to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through The Resort Club.
It is very important that you read the following information carefully and contact us if you require any assistance in any area.
Most hotels and resorts require photo identification to check-in. It is your responsibility to provide upon check-in.
If travelling internationally, be aware that all individuals departing from Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.
Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain. Vaccinations are strongly recommended for certain destinations. Please contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.
We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us, or another provider to arrange travel insurance before making payment for a service.
We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Rates quoted are per tour, per night accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up throughout unless otherwise specified. All prices are subject to availability and can be withdrawn or varied without notice.
All prices quoted in the flight booking engine are in Australian dollars, regardless of where your requested flight is departing from.
Purchased memberships include access to exclusive last minute accommodation rates, as well as personalised accommodation stays at discounted rates. Customers also have access to The Resort Club Reservation Experts that will help book their stay for them. Upon membership commencement, the customer will be gifted an agreed amount of credit, that they can use is place of the discounted amounted on their booking. The Resort Club is not liable for any unused credit and the provided credit cannot be used for anything, except towards the saved amount of money.
Paid memberships are subject to a 10 day cancellation and refund policy, after which The Resort Club, it’s payment partners and suppliers will not be liable.
Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any airfares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as, but not limited to telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.
We have a 100% customer satisfaction policy and allow refunds up until 10 days after purchase, providing no product or services have been used. The exclusion to this rule is when cancellation of an accommodation booking is within 10 days of check-in, no refund will be issued. However, we will work on your behalf to try and find an alternative arrangement.
By Entering our free holiday draw, you accept the terms and conditions.
The prize: Three nights complimentary accommodation at any OAKS property listed on The Resort Club website.